With the priority of enabling small businesses to manage operations much less complexly with reduced costs and improved revenues, Nextiva has been around since 1996 and currently works with over one million small businesses located in 150 countries around the world. Powering multiple unified communication services including VoIP fax, Web conferencing and a virtual PBX, the company is often the first choice for organizations looking to remain at the forefront of just released technologies.
Nextiva’s wide array of robust call center solutions are available via a single, seamlessly integrated platform that can be successfully implemented within any existing infrastructure. As call centers are an ever changing environment in which needs grow rapidly in a short period of time, luckily this portfolio is ideal as it offers a high degree of scalability.
With two different options available to customers, the business VoIP provider’s Nextiva Call Center Pro is perfect for small- and medium-sized centers that have multiple agents who need access to online dashboard and various reporting options. On the other hand, Nextiva Call Center Enterprise was created from the ground up for call centers that need increased flexibility including advanced capabilities such as outgoing call control and DNIS support.
Besides the best-in-class functionality it offers, Nextiva is also known for its amazing service. In fact, when communicating with both potential and existing customers, the company strives to go above and beyond what most customers have become accustomed to, as it makes it a focus to take time to assist users and help them to better use the system. The Nextiva approach is proactive rather than reactive, and customers are continuously kept in the loop, helping to form lasting relationships.
According to Yaniv Masjedi, vice president of the company, “Every single day we focus on amazing service because we know we can’t always be the innovator in the industry and the reality is customer service is key.”
Amazing service starts internally with people that work at Nextiva. The company searches high and low for qualified employees that are smart, efficient and fit the overall culture. “That’s what we foster and really create at Nextiva is a group of people who really are enthusiastic about delivering amazing service,” Masjedi concluded.
Edited by Amanda Ciccatelli