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November 14, 2011
nexMatrix's Protel PBX SOHO Model Beats Competitive Virtual PBX Offerings
By Rajani Baburajan, TMCnet Contributor

nexMatrix Telecom, a provider of telecommunications solutions including virtual PBX products recently launched its Protel PBX (News - Alert) SOHO model for home and small offices. The Protel PBX SOHO model is a sophisticated call system suitable for an ordinary office, a virtual office, several offices in different locations and even the home office.

The new PBX SOHO includes a full PBX suite of features including: call conferencing, call transfer, voicemail, music on Hold, call waiting, caller ID, ACD, three way calling and free calling between offices and homes.

“During these difficult economic times, many small businesses are looking for ways to reduce communications costs while increasing functionality and lowering their Total Cost of Ownership,” said Dianne Ursini, nexMatrix Telecom, CEO, in a statement.

Protel PBX SOHO Model comes equipped with 10 extensions, but has the ability to expand up to 20. The compact 4 ½ x 4 ½ x ¾ inch PBX model enables small business owners to leverage a low-cost Premise Based Exchange which can be purchased for around $750.

“Our VARS demanded a lower cost PBX solution that would provide the same functions as our other Protel PBX models with additional functionality such as an ACD for the small office/ home office environment,” Ursini added.

The Protel PBX SOHO model has many advanced features such as an integrated conference bridge that supports large conference calls with up to 20 callers at once, as well as allowing both analog lines and SIP trunks to be integrated along with standard SIP telephones including Polycom (News - Alert) and Grandstream.

Moreover, the virtual PBX System enables SOHO employees to connect simply via a SIP or SCCP telephone anywhere an internet connection is available. The solution also provides increased flexibility on inbound call delivery as well as control of the day/night mode from the receptionist. There is even an option to route the call to a single or multiple call attendants, or allow it to be answered by a receptionist.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein

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