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Call Quality Not a Business VoIP Concern

September 29, 2009

By Stefania Viscusi, Assignment Desk Editor

To help uncover the top 5 myths keeping small businesses from making the switch away from their old phone systems, business VoIP provider Nextiva, offers a new white paper, “5 Myths that Keep Small Business Hooked on Old Phone Systems.”

The first myth, that cost savings when making the switch to VoIP are minimal, can push small businesses away from the idea of VoIP all together - when in reality cost savings of at least 50 percent compared to traditional phone systems can be realized.
Unacceptable or inferior call quality is another one of the misconceptions about VoIP services that can keep businesses from making the move to VoIP.
This myth is especially interesting, the white paper notes, as VoIP technology is designed specifically to “eliminate data interference.”
With VoIP, analog voice signals are converted to digital format and compressed for use over the Internet, prioritizing voice over data and offering high call quality. In fact, the quality many times “matches or exceeds” land line quality and offers better quality and connectivity than even cell service.
Rather than think VoIP service alone determines the quality of a call, it is also important to remember that call quality depends on the grade of broadband service in use. Poor broadband quality will have an affect on voice, so businesses should look to business-class, voice optimized broadband if they want to always ensure top call quality.
Nextiva offers Business VoIP solutions that transform the way small businesses communicate. The company’s affordable hosted VoIP service, Connect360, starts at just around $20 a month and includes IVR, voicemail, dial-by-name, call transfer, find me/ follow me, and a host of other features larger businesses were once only able to attain.
For more, check out the Business VoIP channel on business-voip.

Stefania Viscusi is an assignment editor for business-voip, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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