When it comes to choosing a hosted VoIP service for your business, there are basically four factors to consider: price, quality of service, reliability and customer service.
Business VoIP provider Nextiva
excels at all four.
, a leading resource for information on telecommunications services, honored Nextiva with its much-coveted Top Business VoIP Provider award for the third quarter of 2009. The award is given to the best phone service provider based on a number of factors including price, feature set, call clarity, network reliability and customer service.
The CompareVoIP.com VoIP directory is designed to provide readers with unbiased independent reviews of the top VoIP providers around the world. Readers can also read reviews from actual users to help identify if a particular VoIP provider is a good fit for them.
“We have carefully evaluated Nextiva’s service, and have been consistently impressed with the quality of service they provide,” said Michael Anderson (News
), editor of CompareVoIP.com, in a release. “Their commitment to customer satisfaction is unmatched. This award is well-deserved.”
Nextiva, which serves small businesses, is dedicated to providing superior, yet very affordable, hosted VoIP service. The company’s Connect360
service (starting at around $20 a month) delivers advanced features found on Fortune 500 company phone systems including auto attendant with IVR capabilities; voicemail with numerous messaging options; dial-by-extension; dial-by-name; call transfer; call hold; call park; “find me/follow me;” music on hold; hunt groups; multi-party conferencing; and more. Nextiva also offers a hosted PBX (News
) service, called Connect
(starting at around $9 a month), which allows businesses to greatly expand the capabilities of their existing phone service with the aforementioned features.
The biggest advantage of hosted VoIP over on-premises systems is that companies don’t need to lay out substantial capital for new servers, network infrastructure, phones or software licenses, as the service is delivered on a subscription, or pay-as-you-go basis, via the Internet. In addition the service provider is responsible for the performance, maintenance, troubleshooting and upgrading of the service -- so a hosted service won’t bog down your already-taxed IT guy, or department.
Unlike other VoIP providers that deliver their services on a “best efforts” basis across the public Internet, Nextiva owns and operates its own nationwide, all-IP network
– a network which the company has made considerable investment in since it was founded in 2005. This helps ensure reliability, crystal clear sound quality and superior performance. Perhaps most importantly, the company backs up its service with fast and knowledgeable customer support, which it dubs “Amazing Support.” This includes a welcome service that ensures each and every customer is up and running properly following deployment of the service.
“We are excited and honored to be ranked as the Top Business VoIP Provider by CompareVoIP.com,” said Yaniv Masjedi of Nextiva, in the release. “When considering a new business phone system, we recognize businesses need a provider that offers robust features coupled with exceptional customer service.”
CompareVoIP.com isn’t the only VoIP services resource to rank Nextiva as a top business VoIP provider: Recently, WhichVoIP.com
, another Website that ranks hosted VoIP services in order to help business owners make an informed decision, awarded
Nextiva as its “Provider of the Month” for July 2009.
is an Internet publisher of expert reviews for the VoIP service industry. The company provides visitors with access to in depth VoIP service reviews, side-by-side feature VoIP comparisons, industry-related news and articles, online help, and safe links to purchase services.
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Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.
Edited by Patrick Barnard