Ooma Assists Operations of Mental Health Services Firm

Telephony needs are not one size fits all. Firms from various verticals simply have different demands of their voice services, and when it comes to healthcare – more specifically, mental health services provider – finding the right partner to meet these requirements is crucial.

Compass Health Systems has selected Ooma Enterprise to provide customized voice service as well as bandwidth management to support operations in its nine offices spanning three states.

“Ooma makes me feel they are with me as a stakeholder in the project,” said Greg Miller, director of IT for Compass Health Systems. “With my previous provider, I’d have to submit a ticket and wait for hours before it was even assigned to a technician, no matter the severity of the problem. Ooma is providing a personal and close relationship where I’m not stuck on hold when I need to get my business back up and running.”

In selecting Ooma Enterprise, the Florida-based mental health services provider gains a highly customizable and scalable UCaaS solution. The Ooma team crafted a solution to meet Compass’ specific needs, with the deployment including far more than voice with SD-WAN crucial to optimizing UCaaS performance by delivering bandwidth management.

“I’m an agnostic technology matchmaker, picking the best solutions for my clients,” said Rudy Martinez, CEO of Telefonetica. “The Ooma team deeply impressed me with both their expertise and their willingness to get to work in creating a custom solution to meet the precise needs of Compass Health.”

UCaaS and SD-WAN go together like peas and carrots, so while connecting the dots on the mental health side of things may prove tricky from time to time, the promise of communications can come with a rather straightforward price.

What’s in your WAN?

Edited by Maurice Nagle