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Business VoIP Feature Article

March 19, 2012
TDS Communications Explains Benefits of Business VoIP
Business VoIP
By Rajani Baburajan, TMCnet Contributor

Business VoIP was a foreign term for most businesses until recently. Currently however, organizations all over the world are leveraging business VoIP solutions to eliminate the expenses associated with costly international calls and local business calls.

Industry estimates predict that telecom costs account for 10 percent of the typical IT fixed expense budget. With a robust business VoIP system in place, you can reduce this expense significantly. Business VoIP system also helps users to easily migrate a hardware-based telephony infrastructure to the cost-effective cloud.

To substantiate the benefits of business VoIP, TDS Telecommunications, a telecommunications service provider in the U.S., recently published a white paper that offers insights into the value in business VoIP.

According to TDS, VoIP is becoming a cornerstone technology that is helping businesses and employees communicate and collaborate anytime, anywhere, from any device. The technology has the ability to integrate voice and data applications to a single, unified network, enabling businesses to see reduced network management costs, streamline customer service, and increase productivity.

“Businesses are switching to a VoIP-based technology for productivity and efficiency gains, to have a scalable system that grows with them, and to be prepared should disaster strike,” said Joe Kramschuster, director of Commercial Product Management at TDS, in a statement. “Cost-savings are also one of the top reasons businesses are switching.”

Studies have shown that Internet Protocol (IP) communications can reduce a business’ overall costs between 3 to 40 percent. Intel (News - Alert) recently conducted a pilot study to measure the productivity gains using VoIP technology. The company measured times to perform a range of tasks with the VoIP system compared to its legacy phone system. The result proved that scheduling a conference bridge was 7 times faster with VoIP, while receiving a fax was 31 times faster. Calculating the time saved on a range of tasks, Intel determined that the typical worker saved 2.7 days per year.

Edited by Jamie Epstein

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