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Business VoIP Feature Article

March 24, 2011
Business VoIP Provider Whaleback Systems Welcomes H2 Telecom to Its Partner Program
Business VoIP
By David Sims, TMCnet Contributing Editor

One of the more refreshingly-named companies we’ve seen in a while, Whaleback Systems (News - Alert), which works in the managed business VoIP (voice) services field, has expanded the roster of companies in its Whaleback CrystalBlue Partner Program.

Whaleback officials have announced that H2 Telecom Consultants is now an authorized reseller. As part of the deal H2 Telecom now offers “Whaleback's managed voice services to small and medium enterprises to provide end-to-end, business-class voice services,” the Whalebackers say.

H2 Telecom president, Keith Haviland said that after looking at numerous vendors, they found Whaleback’s “solutions, expertise and support” to best match what they were looking for in a partner.

"For our clients faced with having to replace an aging phone system, Whaleback's Managed Solution is a great fit,” Haviland added.

The idea, as with managed services in general, is to take the responsibility for providing voice services from being an in-house burden and putting it on people who do that kind of thing for a living. SME’s, the target market for this partnership, rarely have sufficient IT resources and budgeting to achieve the same quality and expertise in voice services they can get with managed service providers, who keep on top of things for you.

Haviland explained that a company would use Whaleback products to both reduce costs and find new capabilities, since with the Whaleback system companies “use and pay for only what they need, when they need it, get centralized proactive monitoring and management, enterprise class features and technology and can redeploy support staff to focus on core business.”

Whaleback’s business VoIP (voice) services include VoIP calling packages, monitoring, management and customer service. 

Last year, Whaleback Systemsintroduced CrystalBlue Lite, a new managed voice service for businesses that will be offered by carriers and service providers selling SIP trunking services.

CrystalBlue Lite features a new architecture for the delivery of managed VoIP services via the carrier channel. Company officials said that this enables SMBs to employ enterprise-class business telephony services and eliminates capital expenditure costs.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Charles West

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