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Business VoIP Feature Article

March 24, 2011
Business VoIP Company Fonality Releases Trixbox Pro 5.2 as Hybrid-Hosted IP-PBX
Business VoIP
By David Sims, TMCnet Contributing Editor

Business VoIP communications vendor Fonality has announced the general availability of Trixbox Pro 5.2, described as “a hybrid-hosted IP-PBX (News - Alert) software product designed for small to medium-size businesses (SMBs).”

What does “hybrid-hosted” mean? Hybrid-hosted combines a premise-based business VoIP system with a hosted-cloud model. The platform’s designed to help users increase productivity and lower the total cost of ownership, while using Unified Communications (News - Alert), contact center and VoIP calling features – company officials say.

Fonality’s chief marketing officer, Wes Durow, said “we know business-owners want to ensure they have the latest features but do not want their technical staff to be occupied with unnecessary network configurations and maintenance.”

The Trixbox Pro 5.2 is, in fact, available only through certified Fonality (News - Alert) resellers. It’s an open standard software-based IP-PBX platform for most commercial servers and SIP phones, providing access to the company’s Heads Up Display, a UC dashboard that includes features like click-to-call, visual call parking, secure chat and real-time employee presence.

The nice thing is that with the platform, a user’s physical location is “irrelevant,” company officials say. "With Trixbox Pro 5.2, we can offer our customers a scalable and reliable UC product,” said Brad Pitt, executive vice president of sales and marketing, American Technologies, and a guy who’s never confused with anybody else.

Back in 2006 TMC reported that Fonality acquired Trixbox, formerly known as Asterisk (News - Alert)@Home, and a large Asterisk-based community. Trixbox was a turn-key, bootable .iso CD image that can turn a PC with no OS into an Asterisk server with a variety of open source tools in just a few minutes.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Charles West

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