Telcentris (News - Alert), who works the cloud communications and business VoIP side of the street, and are creators of the VoxOx (News - Alert) product, have announced the commercial availability of its hosted contact center.
Company officials describe it as the “next-generation hosted product for inbound and outbound call center management,” saying they upgraded it from its former contact center incarnation to “a brand new, feature-rich platform in order to enhance customer experience and provide more competitive pricing.”
Recently, TMC (News - Alert) wrote how Telcentris enhanced the white label Voice over Internet Protocol (VoIP) portfolio from a single, entrance-level package to a three-product suite.
With this announcement, Telcentris now has three white label packages that enable customers to private-brand SIP trunking, hosted IP-PBX (News - Alert) products, carrier services, SMS, callback services and residential landline replacement at wholesale prices. These products are all attributed to business VoIP.
WL, the original turnkey, managed business VoIP offering was launched in December 2010. The service includes a number of pre-packaged VoIP products and services ready for private labeling in a matter of days.
Hosted contact center is a core product of Telcentris' Channel Partner (News - Alert) Program and is therefore available with the company's highest channel commission structure of 20 percent commissions for agent partners and higher for eligible master agents.
It’s designed specifically for the cloud, and has such functionality as inbound Automatic Call Distribution, predictive dialing, call recording and monitoring, full Customer Relationship Management (CRM) integration and more.
So where are they different from the competition? Company officials like to point out that “unlike most competitors, Telcentris offers both hosted contact center and hosted IP-PBX, which work together” for centralized billing, support and a single point of contact for the business VoIP overall phone system needs.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Charles West