3rd Party Remote Call Monitoring Feature
SolarWinds Announces Upcoming Release of SolarWinds VoIP &Network Quality Manager
SolarWinds (News - Alert) Inc., a provider of powerful and affordable IT management software, will be releasing SolarWinds VoIP & Network Quality Manager, formerly known as SolarWinds IP SLA Manager, to help IT professionals maintain the highest level of VoIP network performance and voice quality.
Officials with SolarWinds said that VoIP & Network Quality Manager monitors the performance of individual VoIP calls by analyzing call quality metrics available within the call detail record (CDR) and provides real-time alerts when critical thresholds are exceeded.
Coupled with its proactive WAN performance analysis capability, VoIP & Network Quality Manager will allow IT pros to troubleshoot and solve VoIP problems faster and more effectively.
"VoIP call quality monitoring and troubleshooting are critical needs in any VoIP environment, but finding where the problem exists can be tedious and tricky if you can't see everything you need to analyze the situation," said Sanjay Castelino, VP and market leader, SolarWinds, in a statement.
Castelino said that now with SolarWinds VoIP & Network Quality Manager, IT pros will be able to search, filter and analyze call data with one seamless solution.
Company officials said that SolarWinds VoIP & Network Quality Manager can be deployed as a standalone product or fully integrated with SolarWinds Network Performance Monitor (NPM), offering IT pros the flexibility to target VoIP and WAN monitoring and troubleshooting or gain a unified view of network performance.
Back in July, SolarWinds had announced that it is launching a new product, SolarWinds Web Help Desk, which adds Web-based IT Help Desk software to its growing portfolio of IT Management products.
The new SolarWinds Web Help Desk has all of the power and features that IT pros need, and will be priced starting under $500, making it one of the most affordable IT Help Desk solutions available.
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Edited by Rich Steeves