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3rd Party Remote Call Monitoring Feature

January 19, 2012

ADP Acquires Ma Foi Randstad, Gains Access to High-Growth HR BPO Markets

By Rachel Ramsey, TMCnet Web Editor

US company Automatic Data Processing (News - Alert) (ADP) has acquired Ma Foi Consulting Solutions’ Randstad Holding’s Indian payroll business. ADP has acquired it to access the high-growth human resources business process outsourcing (HR BPO) markets.

ADP is a leading provider of human resource outsourcing, payroll services, tax and compliance services, benefits administration and integrated computing solutions for vehicle dealers.

Ma Foi Consulting Solutions offers managed payroll services and social benefits administration to clients across India through a fully customized payroll engine, serving about 350 multinational clients.

Ma Foi Randstad offers a wide range of consulting services to its customers, which helps them to build systems and processes to acquire, engage and develop their human capital. It offers end-to-end solutions in consulting, public systems practice and HR statistical research for its clients.

“This acquisition supports ADP’s broader strategy to expand its global footprint in human resources business process outsourcing across large and developing markets,” ADP officials said in a statement.

According to a report by Gartner, key vertical markets posed for industry-specific BPO growth through 2014 in North America are retail, healthcare, transportation and utilities. Within horizontal sectors, dynamic growth is expected for customer selection in the customer relationship management (CRM) and human resources (HR) domains.

“ADP’s acquisition of Ma Foi Consulting Solutions gives us a direct presence in the large and developing Indian market for HR BPO. This acquisition also enhances our ability to meet the needs of our large multinational clients with operations in India,” said Mark Benjamin, president, ADP Employer Services International.

The president of Mai Foi, Rahul Goyal, will continue to manage the business for ADP.

“ADP has an excellent reputation and track record in the payroll and HR industry around the world. We look forward to strengthening our service offering to domestic and multinational companies operating in the Indian marketplace through increased focus and investment as a result of this strategic combination,” said Goyal.

Last year, ADP acquired privately held The RightThing, a leading recruitment process outsourcing (RPO) provider. The RightThing acquisition not only broadened ADP’s market-leading HR BPO capabilities, but also complemented its existing applicant tracking and talent management solutions.

In related news, inContact, a provider of on-demand contact center software and contact center agent optimization tools, announced the addition of two new BPO customers in the Philippines, which will scale to more than 600 agents using the inContact cloud platform.

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Rachel Ramsey is a TMCnet editorial assistant, contributing news items and feature articles on a variety of communications and technology topics. Rachel has previously worked in PR and communications at The Wriglesworth Consultancy, an award-winning London PR firm. She has also contributed to the creative services department at CBS 3 and The CW Philly in Philadelphia. To read more of Rachel's articles, please visit her columnist page.

Edited by Jennifer Russell
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