SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




ADP Acquires Ma Foi Randstad, Gains Access to High-Growth HR BPO Markets

3rd Party Remote Call Monitoring Feature

January 19, 2012

ADP Acquires Ma Foi Randstad, Gains Access to High-Growth HR BPO Markets

By Rachel Ramsey, Content Director

US company Automatic Data Processing (News - Alert) (ADP) has acquired Ma Foi Consulting Solutions’ Randstad Holding’s Indian payroll business. ADP has acquired it to access the high-growth human resources business process outsourcing (HR BPO) markets.


ADP is a leading provider of human resource outsourcing, payroll services, tax and compliance services, benefits administration and integrated computing solutions for vehicle dealers.

Ma Foi Consulting Solutions offers managed payroll services and social benefits administration to clients across India through a fully customized payroll engine, serving about 350 multinational clients.

Ma Foi Randstad offers a wide range of consulting services to its customers, which helps them to build systems and processes to acquire, engage and develop their human capital. It offers end-to-end solutions in consulting, public systems practice and HR statistical research for its clients.

“This acquisition supports ADP’s broader strategy to expand its global footprint in human resources business process outsourcing across large and developing markets,” ADP officials said in a statement.

According to a report by Gartner, key vertical markets posed for industry-specific BPO growth through 2014 in North America are retail, healthcare, transportation and utilities. Within horizontal sectors, dynamic growth is expected for customer selection in the customer relationship management (CRM) and human resources (HR) domains.

“ADP’s acquisition of Ma Foi Consulting Solutions gives us a direct presence in the large and developing Indian market for HR BPO. This acquisition also enhances our ability to meet the needs of our large multinational clients with operations in India,” said Mark Benjamin, president, ADP Employer Services International.

The president of Mai Foi, Rahul Goyal, will continue to manage the business for ADP.

“ADP has an excellent reputation and track record in the payroll and HR industry around the world. We look forward to strengthening our service offering to domestic and multinational companies operating in the Indian marketplace through increased focus and investment as a result of this strategic combination,” said Goyal.

Last year, ADP acquired privately held The RightThing, a leading recruitment process outsourcing (RPO) provider. The RightThing acquisition not only broadened ADP’s market-leading HR BPO capabilities, but also complemented its existing applicant tracking and talent management solutions.

In related news, inContact, a provider of on-demand contact center software and contact center agent optimization tools, announced the addition of two new BPO customers in the Philippines, which will scale to more than 600 agents using the inContact cloud platform.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration, click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.


Rachel Ramsey is a TMCnet editorial assistant, contributing news items and feature articles on a variety of communications and technology topics. Rachel has previously worked in PR and communications at The Wriglesworth Consultancy, an award-winning London PR firm. She has also contributed to the creative services department at CBS 3 and The CW Philly in Philadelphia. To read more of Rachel's articles, please visit her columnist page.

Edited by Jennifer Russell
› Return to 3rd Party Remote Call Monitoring Home





Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2024 Technology Marketing Corporation. All rights reserved | Privacy Policy