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3rd Party Remote Call Monitoring Feature

November 11, 2011

Vocalocity Unveils New iPhone and Android Apps Supporting 3rd Party Remote Call Monitoring

By Rajani Baburajan, TMCnet Contributor

Vocalocity (News - Alert), a provider of cloud-based phone services for small businesses has just unveiled the iPhone and Android command and control functionality that enables real-time 3rd party remote call monitoring to take place.

With the new iPhone (News - Alert) and Android applications, Vocalocity clients now have a real-time window into their office communications system anywhere they get a cellular signal, the company said. The app will benefit nearly fifteen thousand customers throughout the U.S.  

"Our customers tell us that they are working harder and harder to keep up," said Wain Kellum, CEO at Vocalocity, in a statement.  "We've responded by releasing these features designed to help them do more while being mobile and thus maintaining a better work-life balance.”

“Personally, I found the ability to drive our business's advanced, cloud-based phone system from the palm of my hand saves a great deal of time and displays the professional image customers appreciate," Kellum added.

At the core of the applications is the ability to access a real-time call monitoring dashboard screen from both the iPhone and Android (News - Alert) smartphone. The dashboard shows the activity of each extension, allows for users to play and delete voicemails as well as have an office number follow them anywhere.  

The dashboard also supports 3rd party remote call monitoring, enabling subscribers to make remote calls that will appear as though they are using their desk extension.

Moreover, the iPhone and Android 3rd party remote call monitoring apps allow a business owner to view call logs from various extensions at any time on their smartphone. They can also update user profiles within the hosted office phone system.  The app will even ring multiple numbers at one time, ensuring absolute coverage in the office.

The iPhone and Android applications are available through the App Store and the Android Market, respectively. Currently, the service is offered free to Vocalocity customers.  


Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein
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