Call Center QA Featured Article

October 05, 2011

Labtech Software Updates Its 3rd Party Remote Call Monitoring and Management Software

LabTech Software, a provider of remote monitoring and management (RMM) solutions for Managed Service Providers (MSPs), has just released LabTech 2011.2, the latest version of their 3rd party remote call monitoring and management solution. The new remote monitoring and management includes increased speed, improved management functions, newly developed reports and improved connectivity to end-users.

"We believe these updates and new features continue to make LabTech the strongest, most advanced, most customizable RMM solution on the market," said LabTech Software CEO Matt Nachtrab, in a statement.

The 3rd party remote call monitoring solution is designed to address the business pressure faced by LabTech partner MSPs. It also helps increase their profitability, Nachtrab added.

The solution, available to LabTech partners immediately, includes a direct tunneling feature that enables LabTech technicians to streamline connectivity improving first call resolution rates, increase performance of troubleshooting utilities and enhance overall service quality. In addition, new management dashboards provide a centralized interface that enables solutions providers to control multiple antivirus vendor products across all managed customers sites.

Another feature, the agent deployment dashboard, enables users to instantly view deployment status, push failure messaging and systems without requiring agents for coverage details.

Based on customer feedback, LabTech Software has also added new customer requested reports, consolidating multiple reports into one and enhancing the overall look and feel for better visibility of KPIs.

In conclusion, LabTech’s latest 3rd party remote monitoring solution’s system management BIOS (SMBIOS) helps partners easily obtain detailed hardware types, capabilities, operational status, installation date, asset tag (News - Alert) ID and other information about system components on a PC.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein