Call Center QA Featured Article

June 07, 2011

Coms Intros New Call Recording Service

Coms, a provider of Hosted VoIP Systems for UK businesses, announced a new call recording service that enables companies bound by compliance regulations such as the Data Protection Act and FSA Rules – to legally hold conversational records for only £15 ($24.7 approx) a month.

The Coms Call Recording solution enables users in the Financial, Professional Services, Medical or Legal sectors to have permanent audio recording for all phone users in their business or selected individuals using the Coms Hosted Platform.

With Coms Call Recording, users can set up Coms Conferencing service and so be listened to later if missed. The service does not require additional phone numbers or equipment.

Recording is done in high quality .wav audio files stored on Coms servers against all the user's call records. Users can access these files from the Coms platform next to a call record and download and/or e-mail it as needed.

The call recording service is offered at £15 monthly charge per user with records stored for a three months period.

“In addition to the compliance benefits, our new system can also help in resolving internal and external disputes with customers or suppliers,” said Coms CEO Richard Bennett, in a statement. “It eliminates the need for note taking and can be used for employee performance and staff training purposes.”

A recent report, titled “Infonetics (News - Alert): Ranking the top 4 hosted VoIP providers – FierceVoIP” finds that hosted VoIP market is quickly becoming a “dog-eat-dog world,” as larger VoIP service providers continue to swallow up smaller providers, mainly through acquisitions.

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