3rd Party Remote Call Monitoring Feature
Versadial Announces SIP Trunk Capabilities for VS Logger Call Recording System
Versadial Solutions, a provider of call recording software solutions that allow recording of analog, digital, T1/E1, ISDN or VoIP lines, announced it has integrated Session Initiation Protocol (News - Alert) (SIP) trunk with VS Logger call recording system.
With the release of SIP trunk capabilities for its VS Logger call recording system, call data can be captured from the SIP trunk, including start/stop times, caller ID or dialed number and other details, company officials said.
“We are seeing increased growth in the SIP trunk services market. Companies that utilize this new business communication technology are also looking for inexpensive solutions to their telecommunications needs,” said Oleg Melikhov, senior engineer at Versadial, in a statement.
“The capability of our VS Logger software to directly record SIP trunks enables us to better support and service our customers who appreciate the cost benefits of SIP combined with the flexible features and dependability of Versadial call recording solutions,” Melikhov added.
Versadial is targeting industries such as public safety and 911 emergency response, financial services, contact centers, health care, legal services, and all types of small and medium sized businesses.
The company’s recording solutions are compatible with business communications system providers including Avaya, Cisco, NEC, Alcatel, Nortel, Panasonic, Siemens, Mitel, ShoreTel (News - Alert) and Toshiba.
With VS Logger and Adutante applications, customers can improve risk mitigation, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns.
Versadial solutions enable users to access recordings remotely through their network, over the Internet, in a Web browser, or over the phone.
Recently, Versadial Solutions announced it is launching its new Adutante Centralized Recording System. With its innovations, PC screens, microphones, cameras, radios and telephones can all be monitored in real-time and recorded for playback and reporting.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Juliana Kenny