3rd Party Remote Call Monitoring Feature

Provider of contact center technology solutions Noble Systems has announced the availability of mobile-friendly contact center management applications for the Apple (News - Alert) iPad and other mobile devices.

The company said that it has been designed as part of an ongoing development effort aimed at reducing dependence on office infrastructure and empowering remote and mobile management.

With these newest applications, users can view campaigns and interact with agents from a variety of mobile devices, enabling managers and supervisors to get out from behind their desks and back on the call center floor, according to company officials.

Chris Hodges, senior vice president of sales at Noble Systems (News - Alert), said that the company believes that the future of contact center management will bring even greater reliance on mobile tools and real-time access to data regardless of location.

“That is why we are arming our customers with the latest innovations in mobile functionality – to keep them ahead of the curve and operating at maximum efficiency,” Hodges said.

The scalable, integrated Noble solutions include ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools.

The company is powering productivity and efficiency for industries ranging from banking to collections, fundraising and healthcare, so their telemarketing, appointment setting, survey and other contact center needs, exceed expectations.