March 5, 2003

FEATURE: An Open Letter 
To The Chairman Of The FTC
FTC ruling is a matter of life or death! We need to inform the FTC - Do they know that they are cutting off their nose to spite their face?

More...
_________________________________________________

• NetLert Releases N-Focus Call Management System
• Teradata Announces Customer Survival Analysis For Telcos
• WiredContact Intros New Features For ACT!
• ServiceWare Launches ServiceWare Enterprise 5.0

 _________________________________________________

** Sponsored By **
Netopia, Inc.

CUSTOMER SATISFACTION AND COST EFFICIENCY MADE POSSIBLE

Join us for a FREE seminar on March 17th at 11am PST, and explore new ways to increase customer satisfaction and boost first-call resolution rates. Sponsored by TMC -- the publisher of Customer Inter@ction Solutions Magazine and Netopia Inc., we will furnish you with information about new web-enabled products that can help you dramatically lower your support costs while maintaining the very best in customer service levels.

* Reduce handling time 
* Increase first call resolution 
* Decrease travel expenses
* Improve customer satisfaction

This event is featuring Mr. Rich Tehrani, president of TMC, and Tal Benzion, Senior Product manager at Netopia.

Register now!

 _________________________________________________

NetLert Releases N-Focus Call Management System
NetLert Communications has released its N-Focus Call Management System, a PC-based call statistics reporting and administration application that helps users collect, display, and analyze call center real-time and historical data from most brands of ACD switches. N-Focus CMS enables an unlimited number of contact center management and agents to view the data collected by their ACD systems. It provides real-time call data from the calls waiting, the number of available agents for those calls, and the average speed of answer. Other key features include graphical interface, a report wizard, historical and real-time report generation, the ability to export data to other applications, adaptability to existing wallboards, and strenuous security features to allow only authorized users access to data.
More...
 _________________________________________________

Teradata Announces Customer Survival Analysis For Telcos
Teradata announced the introduction of its customer survival analysis solution that helps telecommunications operators understand how long they can expect to keep a customer. The analytical techniques employed also provide operators insight into the types of action needed to address the possible "time to defection" depending on the customer's business value.
More...
 _________________________________________________

WiredContact Intros New Features For ACT!
WiredContact announced the introduction of powerful new product features designed to make it even easier for sales professionals and virtual workforces to get the information they need with instant, real-time remote access to their ACT! database. With WiredContact, users can manage their ACT! contacts and benefit from expanded reporting capabilities, the ability to send broadcast, personalized HTML emails, integration with wireless Pocket PCs and enhanced security options, among other features. In addition, the new WiredContact X3 release has a new graphical, updated web interface that provides a more complete end-user experience.
More...
 _________________________________________________

ServiceWare Launches ServiceWare Enterprise 5.0
ServiceWare Technologies introduced ServiceWare Enterprise version 5.0. Previously named eService Suite, ServiceWare's solution is a complete set of browser-based applications designed to enable global enterprises to effectively utilize corporate knowledge to improve customer satisfaction, enhance service quality and reduce operating costs.
More...
 _________________________________________________