Statistical Performance Analytics: Case Study for Agent Scoring |
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Accurately predicting individual agent performance and using that to optimize customer interactions and the customer experience can improve sales, retention, and customer satisfaction. Join Transera and Kumaran Ponnambalam, Director of Data Science and Analytics, September 17th at 9:00 AM PST for a live webinar “Statistical Performance Analytics: Case Study for Agent Scoring".What Attendees will learn:
Who should attend: Professionals and analysts in the customer service and contact center industry who want to learn:
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Sponsors: | |||||||||||
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