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  3 Key Benefits of Moving Retail
Communications to the Cloud

Wednesday, November 18, 2015
TIME: 11:00am ET/ 8:00am PT/ 4:00PM GMT


The landscape for retail storefronts is changing, as owners and managers look for ways to keep up with their online counterparts. With more pressure to cut costs and increase productivity, all while creating a great customer experience, retailers must embrace new technology in order to succeed.

Join UCaaS expert Ken Westermann for a 45-minute webinar to learn the top three reasons that moving to an integrated, cloud-based communication platform is revolutionizing the way retailers do business. Find out how retailers like you are benefiting from the cloud by:

  • Creating a more impactful and personalized in-store customer experience through multi-channel engagement
  • Reducing costs by 10%-30% Enjoying predictable monthly payments and scale new locations with ease
  • Increasing productivity by enabling mobile collaboration while accessing real-time analytics

What attendees will learn:

  • How to stay connected to customers 24/7 while improving the overall customer experience
  • How to reduce business communication costs
  • How to increase productivity and store-to-store collaboration

Who should attend?

  • CTO
  • CIO
  • Security or risk officers


Ken Westermann
Principal Architect, Sr. Director of Provisioning ThinkingPhones

Ken Westermann

Ken Westermann, ThinkingPhones' principal architect and senior director of provisioning, has been a staple at TPN for eight years.

In his current role, he is a key player in TPN's professional services organization, making it a key competitive differentiator. He oversees the sales-to-service interlock process by providing practice leadership in key stages of the sales and provisioning process.

Prior to ThinkingPhones, Ken spent time at LTCI Partners, Inc. and Adecco.

He is a native of Lake Forest, Illinois. Ken completed both his undergraduate and graduate work at the University of Wisconsin - Madison, earning a BA in political science and sociology and an MLA with a focus on sociology. Ken continued his education in Boston, at Brandeis University, earning and MS in management of projects and programs.

In addition to sitting on a board for a Boston-area nonprofit, Ken enjoys playing softball and flag football and spending time with his two Boston Terriers.


Erik K. Linask
Group Editorial Director, TMCnet

Erik K. Linask

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.



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