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WEBINAR:

The Future Is Agentic: Customer Service Trends and Insights

Thursday April 24, 2025
TIME: 2:00pm ET | 11:00am PT
REGISTER TODAY

AI agents are no longer a trend-they’re the foundation of modern customer service. In this exclusive webinar with CUSTOMER Magazine, Cognigy’s Alan Ranger and industry expert Jon Arnold unpack the biggest takeaways from Nexus, this year's largest AI event for enterprise AI in customer service. Hear what enterprise leaders shared about their real-world challenges, evolving expectations, and breakthrough use cases-and get a first look at what to expect in the second half of 2025.

What You Will Learn:

  • The top customer service priorities shared by Cognigy enterprise customers at Nexus
  • How AI agents and agentic automation are transforming enterprise CX
  • Emerging use cases and technologies to prepare for now
  • Insights from the field: What's working, what’s not, and what’s next
  • Analyst perspectives on how decision-makers can lead the transformation


Presenters:

Alan Ranger
VP of Marketing
Cognigy

 

Jon Arnold
Principal Analyst
J Arnold & Associates

  

MODERATOR:

Erik Linask
Group Editorial Director, TMCnet

        

Sponsored by:

   
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