Editors Day Santa Clara 2015 Interview with Genesys
Tags: Genesys
As the move to the cloud continues to gain popularity, many contact centers are choosing cloud-based solutions to replace, upgrade, or augment existing on-premise dialing systems as a way to maximize efficiency, meet the demands of today's evolving compliance requirements, and take advantage of the flexible budgeting and easy capacity expansion that cloud solutions enable. Join us to learn proven strategies from other Genesys clients who have improved their operations with the Cloud Dialer.
Genesys general manager Michael McBrien discusses multi-channel customer service with TMC at ITEXPO Miami 2013.
If Your Customers Are Feeling Like This...
TMC’s Rich Tehrani speaks with Alan Percy, Sr. Director of Marketing NA, AudioCodes to learn about the company’s enterprise SBCs and recent new relationships with ShoreTel and Genesys.