TMCnet Managing Editor Rich Steeves interviews Kristen Jacobsen, Director of Marketing at Calabrio, about workforce optimization, analytics and more.

Tags: WFO, Workforce optimization, big data

Today's viewers are used to engaging via multiple devices. Bringing a second layer of associated content, either advertising, social media, or purely informative, is the latest way for operators to further engage with their audiences and create new revenue streams.

Tags: Crawford Media, content enablement, content management, Social TV, digital library, interactive media, media asset management, metadata strategy, digital media, multi-screen,