Richard McFarland of Voice4Net talks WebRTC at Real Time Web Solutions NYC 2016

Tags: Voice4Net, WebRTC, Realtime web solutions, NYU, Kimmel Center

ITEXPO Florida 2016 Interview with Voice4net

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ITEXPO Anaheim 2015 Interview with Voice4net

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WebRTC San Jose 2014 Interview with Voice4net

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ITEXPO Las Vegas 2014 Interview with Voice4Net

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Rick McFarland discusses the next generation of contact centers, the impact of WebRTC for developers, end-users and business strategies, and the timeline for WebRTC solutions in the contact center.

Tags: WebRTC, Voice4Net, contact centers

Richard McFarland discusses WebRTC in the contact center, how it improves business processes and increases ROI, and how Voice4net is implementing WebRTC in its solutions.

Tags: Voice4net, WebRTC, contact center, customer experience, ROI

Voice4Net CEO Richard McFarland explains how its new mobility tools can allow for more efficiency and flexibility within the contact center. In this interview with TMC’s Paula Bernier, he also comments on the multi-channel contact center, and Voice4Net’s ability to support cloud and hybrid models.

Tags: Voice4Net, contact center, mobility, multi-channel

Rick McFarland, president and CEO of Voice4Net, talks with TMC editor Paula Bernier at ITEXPO Austin in early October. Based in Dallas,Voice4net provides businesses with a custom interactive telephony solutions including contact center tools, IVR solutions, voice recording capabilities and event broadcasting systems.

Tags: contact center, ITEXPO Austin, IVR, social media integration, voice recording, Voice4Net