Avaya VP of UC Marketing, Nancy Maluso, shares her views on UC ROI based on ‘personal’ experience.The Avaya Flare Experience and social business applications like Web.Aive are changing the communications experience for Avaya customers and employees alike. The aggregate of the myriad of UC communication capabilities, especially video and the sense of intimacy it can create, refocuses ROI on business value, as opposed to technology value.“I find that I'm thinking about the person I'm communicating with, not the topic”, says Maluso. “It's made it more personal, more effective and it's changed the outcome of the communications I have for the better.”
09/19/2011