Top 50 Teleservices Award

TMC's CUSTOMER Magazine
Contact Center Outsourcing Awards


 

Company Name  Address  City
State   Zip
Name of Person Submitting Application   Title
Email   Phone  
Please provide credit card information below or select 'Check' from the menu.
  • Make check out to: Technology Marketing Corporation
  • Mail to: 2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Early Bird Deadline - February 12, 2017 - $750 processing fee
Final Deadline - March 3, 2017 - $850 processing fee

 Pay By Check

Payment Type: *
Card Number: *
Account Holder's Name: *
Exp. Month/Year: * /


Top Contact Center Outsourcing Awards

Please act now to contact your telephone company's(ies') representative(s) to obtain the documentation necessary to apply for a position in CUSTOMER's prestigious "Top Contact Center Outsourcing Awards" ranking for 2017 as explained below.

Categories A and B is for "live" operator calls.
  • Category A is domestic [U.S.] service agencies;
  • Category B is the International Category, for all international agencies and international teleservices done by U.S. companies;
Category C is for Interactive Inbound calls that are not transferred to a "live" operator. Interactive outbound minutes should not be included in the outbound totals (an example of the minutes would be outbound calling card calls generated through an IVRU). Respondents should only include "live" outbound calls.

Results will appear in the April 2017 issue.

Verification Letters To verify the transport minutes information you provide us in this online application, submit to us an original letter (no faxes or copies, please) from each phone company that serviced your business between November 1, 2015 and October 31, 2016, on its letterhead, that certifies the total amount of transport minutes (phone line usage) for which it billed your company between November 1, 2015 and October 31, 2016. Each letter must certify that the transport minutes information provided in this application is true and it must be signed by a management-level (above account rep) employee of that phone company and include that person’s title. It is also advisable for you to review the numbers provided by the phone company(ies) to ensure accuracy. A phone number must be included so we may contact this person for verification.

Overview of minutes:

Minutes that are conducted by other teleservices agencies for your agency will be disallowed. We will use only minutes from centers that are managed by your company, not managed by another agency. We are ranking your company on its amount of teleservices only. Violators will be disqualified.

Please do not send us phone bills.

If you had a client between November 1, 2015 and October 31, 2016 that was billed directly by a long-distance carrier for calls made or taken by your firm, please contact that client to obtain a letter, on its letterhead, that states the usage minutes for which your company worked on its behalf. Please send us the original letter - no faxes or copies, please.

Confidentiality of Billable Minutes Information - Out of respect for the confidentiality of information concerning billable minutes, we will not publish individual company's numbers in the magazine. They will be used internally to rank the company's size. We may, however, publish the aggregate number of all Top 50 billable minutes for industry informational purposes. Our staff has been advised that the individual company information must be held in confidence, however, Technology Marketing Corporation can accept no responsibility for an employee who may leave TMC or for whatever reason breaks this confidence. Only the agency's ranking will be published.

If you find it impossible to obtain third-party verification for a small portion of your transport minutes because: A.) a foreign-country telecommunications service provider cannot meet the deadline or B.) a client who was billed directly for telecommunication service cannot/desires not to provide verification of transport minutes, we will accept verification from your company's president/CEO for this portion of your total transport minutes. Your company's president/CEO must submit a separate, signed letter on your company's letterhead and include his/her business card. The letter must clearly state the reason third-party verification was unobtainable and verify the transport minutes in question. Local calling time will not be included in the ranking, unless your phone company can provide verification of this calling time. Your company president’s verification of local calling time will not be accepted. It’s important to note that companies that do not provide third-party verification for their total transport minutes will be marked with an asterisk in the published rankings.

If you operate in more than one location, please include information from all locations.

Please separate all domestic (U.S.) and international minutes and place them in the appropriate boxes below. U.S. domestic and international will be ranked separately.

Please separate "live" inbound calls (calls answered by live agents) and interactive inbound minutes and place them in the appropriate boxes below. "Live" inbound and interactive inbound will be ranked separately.

If you use more than one phone company, please submit certification from each company separately.

Keep in mind that we ARE NOT looking for your clients' billable hours and DO NOT want to know the dollar amount you were billed - we are looking for total USAGE AMOUNTS (transport minutes that the phone company(ies) used to calculate your bill).

Please be sure you carefully comply with all application requirements and submit your online application, payment and postmark mail-in letters by the deadline of March 3, 2017, or February 12, 2017 to receive the early bird rate.

Top Contact Center Outsourcing Questionnaire

What percentage of teleservices does your agency do for your parent company, or for a company that owns an interest in your agency? %
What percentage is for outside clients? %
What year did your company begin actively providing teleservices?
What is the minimum number of project hours your agency will accept from a client? hrs
What % of your teleservices is:
Business-to-business % Business-to-consumer %
What % of your teleservices is outbound? %
What % of your teleservices is inbound? %
What % of your teleservices is interactive inbound? %
What are your top 3 areas of specialization?


Do you have more than one outside client?
If so, how many? clients
Can you accept work from new clients in the first half of 2017?
Can you accept work from new clients in the second half of 2017?
Does your agency provide outsourced e-mail response for clients' Web pages?
Does your agency answer Web calls or Web chat for clients' Web pages?
For all of your domestic (U.S.) call center locations

Number of lines used solely for live outbound calls 
Number of lines used solely for live inbound calls 
Number of lines used solely for interactive 
Total number of lines in operation 
Number of workstations  
Number of full-time TSRs  
Number of part-time TSRs  

Number of telecommuters (at home or remote workers)  

Number of locations included in above figures  
Please list locations (cities & states) of all centers included in above totals  
Transport Minutes From November 1, 2015 and October 31, 2016 - Domestic (U.S.)
Include only the minutes used within your facility(ies) or managed by your agency.
Total "Live" Outbound  
Total "Live" Inbound 
Total Interactive 
Total Minutes 
Number of locations included in above figures.  
For all of your international call center locations

Number of lines used solely for live outbound calls 
Number of lines used solely for live inbound calls 
Number of lines used solely for interactive 
Total number of lines in operation 
Number of workstations  
Number of full-time TSRs  
Number of part-time TSRs  

Number of telecommuters (at home or remote workers)  

Number of locations included in above figures  
Please list locations (cities & states) of all centers included in above totals  
Transport Minutes From November 1, 2015 and October 31, 2016 - International
Include only the minutes used within your facility(ies) or managed by your agency.
Total "Live" Outbound  
Total "Live" Inbound 
Total Interactive 
Total Minutes 
Number of locations included in above figures.  


Technology Marketing Corporation | 2 Trap Falls Road Suite 106, Shelton, CT 06484 USA 203.852.6800 ext. 229
www.tmcnet.com
© 2017 Technology Marketing Corporation. All Rights Reserved
.