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TMC's CUSTOMER Magazine
Contact Center Outsourcing Awards
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Company Name
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State
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Name of Person Submitting Application
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Email
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Please provide credit card information below or select 'Check' from the menu.
- Make check out to: Technology Marketing Corporation
- Mail to: 2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Early Bird Deadline - February 12, 2017 - $750 processing fee
Final Deadline - March 3, 2017 - $850 processing fee
Pay By Check
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Top Contact Center Outsourcing Awards
Please act now to contact your telephone company's(ies') representative(s) to obtain the documentation necessary to apply for a position in CUSTOMER's prestigious "Top Contact Center Outsourcing Awards" ranking for 2017 as explained below.
Categories A and B is for "live" operator calls.
- Category A is domestic [U.S.] service agencies;
- Category B is the International Category, for all international agencies and international
teleservices done by U.S. companies;
Category C is for Interactive Inbound calls that
are not transferred to a "live" operator. Interactive outbound minutes should not
be included in the outbound totals (an example of the minutes would be outbound
calling card calls generated through an IVRU). Respondents should only include "live"
outbound calls.
Results will appear in the April 2017 issue.
Verification Letters To verify the transport minutes
information you provide us in this online application, submit to us an original
letter (no faxes or copies, please) from each phone company that serviced your business
between November 1, 2015 and October 31, 2016, on its letterhead, that certifies
the total amount of transport minutes (phone line usage) for which it billed your
company between November 1, 2015 and October 31, 2016. Each letter must certify
that the transport minutes information provided in this application is true and
it must be signed by a management-level (above account rep) employee of that phone
company and include that person’s title. It is also advisable for you to review
the numbers provided by the phone company(ies) to ensure accuracy. A phone number
must be included so we may contact this person for verification.
Overview of minutes:
Minutes that are conducted by other teleservices agencies
for your agency will be disallowed. We will use only minutes from centers that are
managed by your company, not managed by another agency. We are ranking your company
on its amount of teleservices only. Violators will be disqualified.
Please do not send us phone bills.
If you had a client between November 1, 2015 and October 31, 2016 that was billed
directly by a long-distance carrier for calls made or taken by your firm, please
contact that client to obtain a letter, on its letterhead, that states the usage
minutes for which your company worked on its behalf. Please send us the original
letter - no faxes or copies, please.
Confidentiality of Billable Minutes Information - Out of respect for the confidentiality
of information concerning billable minutes, we will not publish individual company's
numbers in the magazine. They will be used internally to rank the company's size.
We may, however, publish the aggregate number of all Top 50 billable minutes for
industry informational purposes. Our staff has been advised that the individual
company information must be held in confidence, however, Technology Marketing Corporation
can accept no responsibility for an employee who may leave TMC or for whatever reason
breaks this confidence. Only the agency's ranking will be published.
If you find it impossible to obtain third-party verification for a small portion
of your transport minutes because: A.) a foreign-country telecommunications service
provider cannot meet the deadline or B.) a client who was billed directly for telecommunication
service cannot/desires not to provide verification of transport minutes, we will
accept verification from your company's president/CEO for this portion of your total
transport minutes. Your company's president/CEO must submit a separate, signed letter
on your company's letterhead and include his/her business card. The letter must
clearly state the reason third-party verification was unobtainable and verify the
transport minutes in question. Local calling time will not be included in the ranking,
unless your phone company can provide verification of this calling time. Your company
president’s verification of local calling time will not be accepted. It’s
important to note that companies that do not provide third-party verification for
their total transport minutes will be marked with an asterisk in the published rankings.
If you operate in more than one location, please include information from all locations.
Please separate all domestic (U.S.) and international minutes and place them in
the appropriate boxes below. U.S. domestic and international will be ranked separately.
Please separate "live" inbound calls (calls answered by live agents) and interactive
inbound minutes and place them in the appropriate boxes below. "Live" inbound and
interactive inbound will be ranked separately.
If you use more than one phone company, please submit certification from each company
separately.
Keep in mind that we ARE NOT looking for your clients' billable hours and DO NOT
want to know the dollar amount you were billed - we are looking for total USAGE
AMOUNTS (transport minutes that the phone company(ies) used to calculate your bill).
Please be sure you carefully comply with all application requirements and submit
your online application, payment and postmark mail-in letters by the deadline of
March 3, 2017, or February 12, 2017 to receive the early bird rate.
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