Identity theft was the number one source of consumer complaints to the Federal Trade Commission (FTC) in 2007. Estimates by private market research firms peg the incidence of identity theft as high as 15 million consumers.
During the most recent economic bubble, the goal of most sales and marketing organizations
was simply to drive revenue at any cost and by any means. However, operating in
today’s precision-based business climate, executives are not only charged with driving
top-line growth, they are also expected to grow sales profitably and responsibly.
There’s no doubt workforce optimization software is an essential part of any contact center operation, increasing efficiency and productivity, empowering agents and exposing opportunities to improve customer service.
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