Latest Featured Articles
Genesys, the leading provider of customer experience and contact center solutions, has announced it has acquired the assets of Solariat, a social customer care and analytics platform company. The move was made in part to allow Genesys to further extend its social media engagement capabilities, in its ongoing efforts to help organizations deliver a world-class customer experience.
As the demands of customers change with the times, so too must the contact centers that service them. Today, customers expect high-quality, personalized customer support via any channel they choose: even if they choose more than one. Consumers also want meaningful interactions with companies, not to be treated like an account number and a series of transactions.
The ultimate goal of any good company is to deliver the level of quality service that knocks your customers' socks off and sets the standard way too high for the competition to touch.
Price, of course, was one of the most important drivers of the cloud-based contact center and that remains the case today. But larger contact centers that may not be so price-sensitive are continuing to turn to the cloud for reasons that transcend price.
Top Stories
Featured Channels
Featured Resources
Advertise With Us
Become a CUSTOMER columnist!
Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.
|
