What's Hot This Week in CRM

7/09/2010

	Customer Relationships are Key to Driving Successful CRM Solutions
	CRM Cloud Computing Emerging as Business Model of the Future
	Sword Ciboodle Launches New Social Online CRM Product
	Microsoft Canada and Rotman School of Management Unveil Center for CRM Excellence
	Microsoft Dynamics CRM Updates Mobile Channel with Netsize
	Sprinx Systems Launches SprinxCRM Mobile optimized for Smartphones
	Jive Recognized as Leader in Gartner's New 'Magic Quadrant for Social CRM'
	TMC Launches Social CRM Expo
	Infor Boosts Its CRM Solutions with Microsoft Technology and New App Icons
	Customer Support Software Provider Parature Wins Communications Solutions Product of The Year Award
	Qwest Offering IPv6 Internet Addresses to Business and Government Customers
	Xactly Intros New Customer Service Software on Salesforce.com's ChatterExchange
	LiveWorld Adds Customer Support on Brands' Facebook Pages
	Intermedia Makes Outlook 2010 Available to Customers and Partners
	ProService Hawaii Reduces Cost and Improves Customer Service with Help from Interactive Intelligence
	Monitor 24-7 Optimizes Customer Support for Companies
	Healthcare Reform Begins With Better, Less Costly Customer Experience: Nuance
	Consona Listens to Customers, Releases Consona CM Version 7.0
	Salesforce.com to Aggressively Hire Sales people
	Intelestream Adds Six New International Partners to its Intelestream Partner Program
	Salesforce.com Files Patent Infringement Lawsuit against Microsoft
	Intelestream Publishes Whitepaper, Outlining Concept of Social CRM for SMBs
	Social Guardian, ChannelNet's Online Reputation Management Service Launched
	Samsung Ramping Up Service for European Smartphone Industry
	Amdocs Tackles Business Process Management and Service-Oriented Architecture Improvements
	Jewish Education Service of North America Deploys MegaMeeting Video and Web Conferencing Tool





	Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers

	The Work-at-Home Agent Model for Improved Customer Loyalty

	Hosted or Hardware: What's better for your contact center?

	Is Apple Repeating its Mistake from the Eighties?
	What Do Hairpinning and The Shining Have to do with VoIP?
	Intelestream CRM, Enterprise Voice, World Telecom Report, 911 Enable, ESET Cyber Crime

	Workforce Optimization
	Telemarketing Software
	Online CRM

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