What's Hot This Week in CRM

4/09/2010

	Salesforce.com Interview: Customer Service Software Gets a Boost with Chatter
	When it comes to Auto Attendant Services, Fully-Managed Service Makes All the Difference
	Report Underscores the Importance of Accurate CNAM Caller ID for Outbound Call Centers
	DirecTV Hiring 100 Home-based Agents for Virtual Call Center
	Improve Call Center Management, Cut Costs with Workforce Management Software
	Just In Time For Spring Showers, APC Announces New UPS for Teleworkers, Small Businesses
	Callers Dialing India Reaching 9-1-1 Contact Centers Instead
	Multichannel Contact Centers Gain Results from ShoreTel
	Clarabridge Launches Industry's First Self Service Text Analytics Software
	Hall Automotive Improves Customer Service, Cuts Operating Costs with inContact's Hosted Call Center Software
	IGN Entertainment Signs up Parature for Support
	SaaS, On-Premises Call Centers Contrasted
	Bank of the West Improves Operations with GMT's Workforce Management Software
	Voxeo's Prophecy Foresees Speech, IVR, VoIP Apps
	Predictive Security Analytics Getting Boost
	Why Asahi Kasei Switched from SAP to NetSuite
	Call Center Survey Yields Three Key Findings
	Reinforcing Egypt as a Leading CRM Outsourcing Destination
	Salesforce.com Releases New Chatter Products at Event: Live from NYC
	Oracle Releases 17th Version of CRM Solutions
	Moving to a 'Desktop-less World,' Salesforce.com Execs Talk Facebook Like App for the Workplace: Live NYC Event
	CallFire to Sponsor Mobile Summit Event

	Improving Call Center Outsourcing with a Hosted Solution

	Data Protection is not an insurance policy - you cannot buy-back lost data

	In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Customer Experiences

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