What's Hot This Week in CRM

8/14/2009

	Smart Grid Summit Update: Word Is Out, Portal Is Active
	CallCopy Releases its Own Speech Analytics Solution
	Sant Goes Into the Salesforce.com Cloud
	Consona Products Receive KCS Verification
	Oracle Extends Validated Configurations Program
	CRM's Results International Announces Online Videos
	Political Rhetoric Heats Up on Nortel Asset Sales, Pensions
	OPC Marketing: Where Are Predictive Dialers Now?
	Google's Search Engine Gives Users a Dose of 'Caffeine'
	Skyward to Release New Education Technology Application
	USAA Launches Mobile Check Deposit for iPhone
	Unified360 Launches Managed Services Suite
	Softtek Recognized in Forrester Report
	Talking Workforce Management Trends with InVision Software
	Telrex Offers Integration for CallRex Workforce Management and Fonality's PBXtra Call Center Solution
	Facebook Extends Power With FriendFeed Acquisition
	Wannon Water Selects ViryaNet to Streamline Operational Excellence in Maintenance Branch
	CallCopy Releases Version 4.0 of its cc: Discover Software Suite for the Contact Center
	Strategy Partnership Formed Between Cicero and Contact Centers of America
	Spectrum's Call Center Digital Signage Automated Real Time Reporting Solution

	Talking Service Delivery Optimization with Genesys

	Genesys, Inquira on Web Self-Service as the New Strategic Imperative

	Boosting Contact Center Performance Management with Genesys Applications

	Call Center Outsourcing
	Business Process Automation
	Call Recording
	Conference Phones


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