What's Hot This Week in CRM

6/05/2009

	Effective Call Center Management Requires 'Smart Scheduling' of Agents
	MAXIMUS Call Center Designated Certified Center of Excellence
	Amcom Software Releases Smart Console Call Center Solution
	San Francisco Mayor Links Call Center to Twitter Service
	Dominican Republic Offers Significant Call Center Opportunity
	FCC Grants $10 Million in Funds for Call Centers in DTV Switch
	Evolv On-Demand Taps Voxeo to Speed Call Center Recruiting Efforts
	U-Store-It Opens Call Center
	SaaS-based vs. Hosted Workforce Management: The Advantages of Web-based Solutions for the Call Center
	Kenya Contact Center Sets Up Emergency Response Number
	eRx Network Improves Contact Center Performance with Call Recording and Quality Monitoring
	Nixxis Expands into U.K. Contact Center Market
	Contactual, Pipkins Partner to Provide Workforce Management to Contact Centers
	Siemens Enterprise Communications Adds New Customer Interaction Applications to Contact Center Portfolio
	ComputerTel to Offer Aurix Phonetic Audio Search Technology for Contact Centers
	Free Webinar: Contact Centers to Benefit from Envision Telephony's Speech Analytics
	Synygy Announces Full Integration with Salesforce CRM
	Salesforce.com's Service Cloud Wins CRM Excellence Award
	CRMCompany Extends WinForms-based CRM to the Web Using Visual WebGui
	Microsoft Exchange Server and Outlook 2007 Added to CRM OnTarget's Dynamics CRM Solution
	PSS Chooses Veeva's SaaS Pharma CRM Application
	China's Hubei Telecom Selects Amdocs CRM and BSS Systems
	SugarCRM's Beta for Web Services Framework Released
	FTC Continues to Crack Down on DNC Violators, Telemarketing Software Hold Key

	Computer-Assisted Telephone Interviewing (CATI)

	Something for Everyone: Testing Multi-Channel Contact Center Solutions from the Customer Perspective

	Managing Convergence: How MSPs Can Increase Profits and Drive New Business

	On the Hotseat: How Your Peers Are Tackling the Questions That Matter Now

	Call Center Software
	Workforce Management
	CRM Solutions
	Dialer

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