TMCnet E-News
 
>> Past Issues

What's Hot in CRM


2/06/2009
•More than Half of the Top 25 Call Centers Depend on TARGUSinfo
•Telecom Moving Call Center Jobs; Philippines to Benefit
•Workforce Management Tools Combined with Best Practices Make for Efficient Call Centers
•ContactQ Enhances Asterisk's Call Center Functionality
•eCreek Solution Installs Indosoft Call Center Software
•UK Call Centers Lacking CTI Investments
•FurstPerson Says Call Center Hiring Will Rise in 2009
•Workforce Management Solutions Help Drive Strategic Success for Call Center HR
•Call Center Outsourcing, CRM Software and Other Helpful Solutions
•CSC Wins $59 Million FBI Call Center Contract
•Qdoba Mexican Grill, zpizza Select Exit41 as Call Center Partner
•New Call Center to Bring Hundreds of Jobs
•Survey Finds Company Executives Fail to Value IT in Contact Center as Important to Innovation
•Delaware Hospitality Group Bolsters Contact Center with Echopass
•LSSiDATA Streamlines Inbound Calls for Contact Centers with CallMatch
•Miercom Certifies Avaya Unified Communications and Contact Center Solutions "Certified Green"
•NICE Making a Splash in Brazilian Contact Centers
•SugarCRM Announces Partner Management, Marketing Improvements
•SugarCRM Integrates with Web Conferencing
•In Time For Infrastructure Spending: IBM, iEnterprises Offers Construction Biz-Proven SaaS CRM
•KANA: Companies Looking To Do More with CRM Solutions
•New Angel.com SugarCRM Connector: Hosted IVR and Open Source CRM Combine
•Saynergy: Lifelike Speech Interaction is Born
•Servion: Lack of CRM Integration with Contact Centers Hurts
•CRM Provider Salesnet Intros Out-of-the-Box Product



Featured Channels

•Headsets
•CRM Software
•Auto Dialer
•Call Center On Demand
>> Past Issues