What's Hot in CRM

1/23/2009

•	Flexible Call Center Scheduling Optimizes Performance
•	Poolcenter.com Debuts EPICCenter Call Center Software
•	FCC Selects IBM for DTV Call Center
•	Five9 Releases Latest Version of On-Demand Call Center Software
•	Future Proof Call Center Design
•	Contact Centers Working Together Gains Service, Savings: ContactBabel, CosmoCom
•	Empirix Extends Contact Center Testing and Monitoring Lifecycle
•	Altitude Software VP Talks About Contact Center Vendor Business, ITEXPO and More
•	Fiji Offers Strong Proposition for Contact Center Destination
•	OpenSpan Platform Helps Companies Improve Contact Center Operations
•	Customer Care = Cash!
•	Genesys Gains Rights to Customer Interaction Portal with Acquisition of SDE
•	Transforming the Face of Customer Service
•	Genesys Study Finds the UK Tops in Customer Intelligence Usage
•	New SugarCRM Plug-In from CTI Group Allows Call Recording Archival
•	Loquendo Offers Speech Recognition in Russian
•	BPA Demonstrates Sound Business Vision in Hiring Visually Impaired
•	Interactive Intelligence to Announce 4th Quarter Financial Results

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