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What's Hot in CRM


9/19/2008
•Agilent Partners Announces SugarCRM-Based Product for Acclaro
•At ITEXPO West, Zeacom Announces Acquisition, Emphasizes Mobile
•NICE SmartCenter Designated as Leading Market Share in EMEA Region
•CallRex Achieves Validation w/ 3Com VCX IP Telephony
•Zeacom Acquires Mi-Audio and Mi-Eval Divisions from Talking Computers
•Omega Direct Response Picks Five9 Virtual Call Center Suite
•Evergreen Reduces Disputes, Improves Service w/ CallRex
•West at Home Turns to PhoneFactor for Phone-Based Authentication
•CRM Suite from NetSuite, One World, Released in Singapore
•Report: Hosted Contact Center Solutions Becoming Mainstream
•TelStrat Debuts Avaya Compatible Version of Engage Contact Center Suite
•CRM Software from iEnterprise Integrated With IBM's Lotus
•Study Finds U.K. Agents Suffering in Contact Centers
•CRM Functionality, Not 'Full-Blown' for Financial Planners
•LiveVox's Agent Desktop 2.0 Now Used by 10,000+ Agents to Drive Productivity
•Convio Makes Available New Web Based CRM System for Nonprofits
•StreamServe Streamlines Telenor's Customer Communications Process
•Insurance Company Picks ClickSoftware's Service Optimization Suite
•New CallCopy cc: Discover Features Enhance Quality of Customer Service
•Impact 360 Coaching Now Available From Verint Systems
•Metro One Completes Second Expansion of Contact Center, Adds Two Business Leaders
•Report: Customers Want Cable, Voice Providers to Use Web Sites for Customer Service
•Embarq Outsources NOC



Featured Channels

•Hosted Contact Center
•Workforce Management
•CRM Software
•Call Center Recording
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