What's Hot in CRM

7/11/2008

•	IVR and Voxbone Partner to Extend Reach of Carrier SIP Applications
•	NICE Concludes First Ever NICE EMEA Summit for Customers and Partners
•	Intervoice CEO to Retire, Jim Milton Named as Successor
•	Gartner Reports on 2007 CRM Software Market Revenue
•	ACCENT Improves Contact Center Performance with IEX
•	Free Webinar: Open Source and CRM 2.0
•	BlueNote Acquisition Part of Aspect's UC for the Contact Center Strategy
•	Oracle to Release Critical Patch Update With 45 Security Patches
•	Sage CRM Chosen by Denaco
•	CRM Products for iPhone on the Way, Oracle Says
•	Salesforce CRM-Embedded Product Released by InsideSales.com
•	Juniper Networks and IBM Collaborate on "Green" Data Center
•	'Large Commercial Bank' Standardizes on Salesforce.com
•	ASPCA Selects CIC from Interactive Intelligence
•	Professional Listeners Eliminate Stigma for Contact Center Agents
•	Avaya Drives Innovation with New Patents for Contact Centers
•	Predictive Dialers with Vertical Dialing Increasingly Used in Debt Collections to Drive Effectiveness
•	Tools for Managing Agents in the Outbound Call Center
•	Ramsey County 911 Center Faces Possible Takeover
•	Customer Interaction Solutions Magazine Welcomes Newest Columnist, Joe Fleischer

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