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What's Hot in CRM

Microsoft Dynamics Reporting 'Essential' But Tricky, Consultant Group Finds
Frost & Sullivan Assess North American Contact Center Outsourcing Market
Oracle's EPM System Recognized in Gartner's Leaders Quadrant
InterCall Announces Leadership Team for Launch of Unified Communications Offering
Microsoft Releases Next Generation CRM Solution for On-Premise and On-Demand Deployments
Retail Electric Provider Improves Customer Interaction Via Genesys
InterCall Launches Named Bull of the Day by Zacks
Service in the Contact Center Dictates Future Business
Technology Futures: CRM Migration to Online Will Pick Up Steam in 2008
Contact Center Technology Provider TouchStar Enters Tier One Enterprise Market
Customer Satisfaction with Online Retail Declines
IAOP Offers Predictions for the Future of Outsourcing
CRM for Wealth Management More 'Sophisticated' in 2007, Study Finds
CRM Part of CCID's Predictions for China's 2008 IT Scene
CRM's StayinFront Noted as 'Positive' by Gartner

You might be interested in this relevant, free White Paper.

Best Practice Checklists for Contact Center and CRM Integration: Best Practices and Concise Checklists for Busy Department Managers
Many companies today realize the return on investment achievable by integrating their contact center with their Customer Relationship Management (CRM) application. The benefits are both tangible such as faster handling through screen-pops and integrated user interface, to intangible such as more courteous customer interaction and first call resolution of issues. The department manager tasked with performing telephony and contact center integration with a CRM application is faced with a several issues.

You might also be interested in these relevant, free Webinars.

Creating a Centralized Global Command Center for Workforce Management
Series IV Call Recording � Evolving from TDM to VoIP


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