INTERNET TELEPHONY Conference & EXPO East 2008 brochure now available at www.itexpo.com
- Hosted IVR Systems Lead to Reduced Customer Care Costs
- Sennheiser Headsets Beat Acoustic Shock with ActiveGard
- Hosted IVR Solutions Now Affordable for SMBs
- IVR Technologies Goes Mobile with 'callme' Facebook Application
- Workforce Management Software and its Crucial Role in Agent Training
- SugarCRM Implemented for Social Networking Client
- Polycom names D. Scott Mercer to Board of Directors
- Loquendo TTS & ASR Powers Umanify's Interactive Digital Assistants
- The Role of DIAMETER in IMS
- VoIP Conferencing Solutions Provider InterCall Using Ditech's Voice Quality Solution to Improve QoS
- BenchmarkPorta: Better Value for Contact Centers in 'All-in-one' Communications Solutions than Multi-point
- Convergys Announces New Relationship Management Approach
- Research Shows Spanish Companies Increasingly Locating Contact Centers in Latin America
- ConnectiCare Improves Call Center Performance with Virtual Observer
- Contact Center Solutions Provider Noble Systems Acquires Contact Center Solutions Provider AMCAT
- Nuance To Add its Expertise in Speech Recognition to Open Handset Alliance
- Mercado Debuts SEO for Online Retailers
- Contact Center Software Vendor Transera Communications on the Ins and Outs of the SMB Market
- Contact Center Consulting Services 'On Demand'
- Envision Helps Vermont Teddy Bear Co.
You might be interested in this relevant, free white paper.
Leveraging Customer Satisfaction
Leveraging Customer Satisfaction part three in a three part series on Maintaining Service Quality in the Contact Center.
Address contact center performance by enhancing agent productivity that contributes to organizational profitability. This report focuses on the use of analytics tools and custom applications, both to improve agent skills, and to produce meaningful performance data for the benefit of the business process.
You might also be interested in our other industry leading Webinars.
Speech Mythbusters: Debunking 10 Common Myths about Voice Automation