Virtual PBX Featured Article

NWN Carousel Transforms Cloud Communications in South Carolina

November 17, 2022

By Greg Tavarez - Virtual PBX Editor

Companies worldwide continue to transition to remote and hybrid workforces. In fact, Gartner reported that more than  half of the U.S. workforce would be remote this year.  As workplaces evolve, companies need a technology strategy to support their new work environments and transition unified communications, connectivity and security to the cloud.

NWN Carousel created a Unified Communications Hybrid Work Suite that is ideal for organizations looking to deliver a user-centric, secure and efficient collaboration experience. Through the suite, NWN Carousel is committed to integrating cloud communications, security, contact center, unified communications and advanced technology solutions.

These are all powered by its Experience Management Platform, a multi-technology management platform that offers control, visibility, analytics and administrative functions.

Taking its platform to government agencies, NWN Carousel expanded to South Carolina through a $10 million contract. The VoIP Services Contract includes NWN Carousel cloud communications and collaboration services, as well as its cloud contact center, experience management platform and integrated voice response services across state agencies.

What exactly does this mean for South Carolina agencies?

NWN Carousel’s services offer cloud-based services designed to enhance presence functionality in the contact center, improve call queuing and call back features, unified communications integration with existing solutions for remote conferencing and omnichannel contact center solutions, both on-premises and in the cloud.

The contract also provides for an end-to-end UC solution through a hosted and flexible pay-by-the-device service model to public entities throughout the state. Under the existing contract, NWN Carousel provides the South Carolina Department of Administration with telecom services, including hosted VoIP, hosted contact center and integrated voice response services.

“NWN Carousel helped us design and implement our hosted VoIP telephony, contact center and unified communications needs and provided custom insights and analytics, reporting capabilities and advanced security integrations,” said Rod Davis, bureau chief, enterprise applications and end user services, South Carolina DHHS. “We also benefited from their consultative advice throughout the project implementation process.”

South Carolina joined a growing list of states that NWN Carousel delivers cloud contact center offerings – Florida, Massachusetts and Texas being the others.

Edited by Erik Linask


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