Virtual PBX Featured Article

T2M Works Develops Custom Audio-Conferencing Solution for NJ's Horizon Blue Cross Blue Shield

March 17, 2022

By Tracey E. Schelmetic - Virtual PBX Contributor

Horizon Blue Cross Blue Shield, the only licensed Blue Cross and Blue Shield Association plan in New Jersey, has been serving the state for more than 85 years. It has more than 3.6 million insurance subscribers in its portfolio. Recently, Horizon was on a quest: to facilitate the development of new conferencing capabilities enabling the insurance company to increase functionality while realizing a dramatic expense reduction in audio conferencing cost. It needed a solution that would work with its existing Avaya platform. Ultimately, it found a solution in T2M Works On-Demand Audio Conferencing Service powered by AWS.


Horizon, together with AWS, contacted T2M Works to build a next-generation audio conferencing platform connecting Horizon’s legacy Avaya infrastructure to the AWS Cloud. T2M Works specializes in the migration of critical collaboration applications from on premises to the cloud, from development to deployment to delivery. The result of the collaboration with Horizon and AWS was an easy-to-use cloud-based solution that provides what the companies call a “new-era, telephone first audio conferencing experience.” The custom solution architected by T2M Works and powered by AWS will soon be available in the AWS Marketplace.

"It's exciting to see AWS and Horizon Blue Cross Blue Shield recognize the power of T2M Works solutions," said Lee Wright, T2M Works Vice President of Sales and Marketing, in a statement. "The creativity of T2M Works combined with the power of AWS is helping customers remove obstacles on their journey to the cloud."

Avaya is a long-time leader in delivering quality voice and contact center solutions. By connecting the existing Avaya platform with T2M Works On-Demand Audio Conferencing Service powered by AWS, organizations such as Horizon can extend the life of traditional PBX assets. This service also addresses resiliency issues that periodically occur with modern provider platforms such as Teams, Zoom, and Ring Central resulting in minimized potential downtime.




Edited by Luke Bellos


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