Virtual PBX Featured Article

RingCentral And NICE Continue Partnership with Multi-Year Extension

May 25, 2021

By Luke Bellos - Editor, Virtual PBX

Cloud communications company RingCentral is extending the company’s business partnership with enterprise software developer NICE. The two companies will continue a long term growth strategy, which originated in 2015, to bring RingCentral’s Contact Center platform to new markets across the globe.

As businesses and enterprises look to refresh outdated contact center operations, the two companies intended to claim a major stake in the global market share by providing an array of advanced communications solutions to boost efficiency and customer satisfaction.

“We enable organizations to delight their customers in every interaction with outstanding service,” said Anand Eswaran, President/COO at RingCentral. “We believe it is critical to equip contact center agents and company employees with the right tools, insights, and capabilities to communicate internally and assist customers quickly and efficiently – via any mode, any device, anywhere.”

In recent years, business clients have focused on buying UCaaS and CCaaS solutions through a single service provider, which initially sparked the genesis of the partnership between RingCentral and NICE.

According to Robin Gareiss, CEO & principal analyst at Metrigy, "Nearly 63% of companies have performed some level of UC/CC integration, and 62% of them are using the same provider,”. Combining resources and knowledge, the two cloud leaders fused NICE’s CXone cloud contact center with RingCentral’s cloud Message Video Phone™ (MVP™) platform, giving business clients a complete solution package designed to refine the customer experience.

 “We are excited to deliver the advanced capabilities and completeness of CXone and extend our successful partnership with RingCentral and bring further rapid innovations to our joint customers,” exclaimed Paul Jarman, CEO of NICE Cxone,

Edited by Maurice Nagle


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