Virtual PBX Featured Article

netsapiens Sees Spike in User Base

February 25, 2021

By Maurice Nagle - Senior Editor

It wasn’t just businesses with accelerated digital transformation plans this past year, as communications providers pivoted to rapidly release products, features and capabilities to drive results in the remote workforce. As unpredictable as 2020 was, for unified communications solution providers capable of meeting modern demands, positive results are a reasonable expectation.

UC&C and contact center solution provider for service providers, netsapiens, announced its SNAPsolution platform user base reached 1.7 milliomarking a 70% growth over the last calendar year.

"Going into 2020, we had really honed our ability to empower service providers to use our feature-rich, cloud native UCaaS platform to accelerate their potential growth in the market," says Anand Buch, CEO of netsapiens. "The big effort last year was to give our customers new collaboration tools that would help them support businesses adjusting to the sudden increase in remote work caused by the pandemic. “

The adoption of remote work policy was gaining traction pre-coronavirus, forcing service providers to position for what a virtual workforce would need. For netsapiens, it was able to rollout the v41 update to SNAPsolution and SNAP.HD to advance available collaboration features, and empower this new era of work.

“The facts are clear - we would not be where we are today without the support of our clients. Throughout the rest of 2021 and beyond, we will continue working together in new ways with our customers to tackle whatever needs they identify in the markets they serve."

The SNAP.HD UCaaS platform garnered netsapiens a 2021 virtual-pbx Remote Pioneer Work Award, with its robust feature set and seamless user experience separating the solution from the pack.

Are your communications in the cloud, yet?

Edited by Maurice Nagle


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