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8x8 Helps phoenixNAP Operate-from-Anywhere with its Cloud Communications Platform

October 14, 2020

Today more than ever, being able to operate from anywhere is critical for businesses. When IT services provider phoenixNAP needed a way to enable its employees and contact center agents to better collaborate and communicate regardless of their physical location, they turned to cloud communications provider 8x8 for its Open Communications Platform.

By moving to the cloud, this latest partnership provides an integrated cloud voice, team chat, video meetings, and contact center solution for over 500 employees located in the US, Europe, and Asia.

“As we expanded our global IT footprint to support organizations all around the world, we realized we had to transform how we communicate, collaborate, and engage with both our employees and customers,” said Danny Fuentes, VP of Information Systems at phoenixNAP.

“By adopting 8×8’s integrated cloud communications and contact center solution, we transitioned to a digital workplace enabling employees, including agents in the contact center, to use the same global platform to stay productive and responsive no matter where they are located or working. We never would have been able to do this with our previous legacy systems.”

The 8×8 Open Communications Platform offers essential digital workplace elements with AI-driven expert routing and predictive analytics. This helps strengthens business responsiveness and resilience in a secure, scalable, and extensible way

In addition to the new capabilities the company gained over its legacy system, the company also said moving to the cloud helped to expand into new regions and freed up IT resources so they could focus on adding and managing new infrastructure and carriers.

For contact center agents, the company also implemented the 8×8 Contact Center solution for better customer experiences and to provide its agents with a way to work remotely without impacting productivity or quality of service.

“Global organizations realize that a mobile and remote workforce is here to stay. Enabling a better employee and customer experience is critical to accelerating revenue, reducing costs, and driving innovation at any time from anywhere using any device,” said Vik Verma, Chief Executive Officer at 8×8, Inc. “By deploying the 8×8 Open Communications Platform, phoenixNAP has been able to ensure business resilience while increasing employee productivity and customer satisfaction.”

Edited by Maurice Nagle



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