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RingCentral Helps Goosehead Insurance Bring Entire Workforce Online

May 08, 2020

As the COVID-19 pandemic continues to plague the nation, more and more businesses are utilizing remote, online connections to maintain the productivity of their operations. To assist with business continuity, Goosehead Insurance, an independent personal lines agency offering policies and products to Americans from over 80 leading carriers, chose RingCentral for its UC capabilities to assist with their move online.

RingCentral provides cloud communications, collaboration, and contact center solutions for enterprises across the globe. The company’s UCaaS and Contact Center offering is now helping the entire workforce that makes up Goosehead insurance - over 2,200 people, to log in and work remotely from home.

The staff, which is located across the nation, is continuing to make use of team messaging, video meetings, and phone systems using any device while they are home.

"RingCentral’s cloud solution, as presented to us from our partner Liquid Networx, has always been one of our most critical applications. By using RingCentral’s solutions, we were able to seamlessly transition to a work from home environment in just a few days. In fact, because of the simple user interface and enhanced mobile capabilities of the RingCentral platform, we have been able to sustain premium growth through April even with the switch to a virtual environment," said Michael Moxley, vice president, Service Delivery at Goosehead Insurance.

With RingCentral, Goosehead can have staff working from home without worrying over security and reliability and has been able to also integrate easily with other applications such as Outlook, Salesforce, and Chrome.

"The COVID-19 pandemic has led to difficult circumstances that have changed the way businesses operate forever," said Anand Eswaran, president and chief operating officer, RingCentral. "A modern communications infrastructure that can enable employees to remain productive while they work from home is no longer just a nice to have, it’s now a necessity. Legacy communications solutions lack the flexibility to support the surge in work from home and the new digital workforce."

RingCentral has also announced this week, the introduction of a new unified desktop app, to improve the user experience using a modern contextual and collaboration-centric approach. RingCentral’s Message Video Phone™ (MVP) and the ability to seamlessly move from devices and still experience a collaborative experience while on desktop.

Edited by Maurice Nagle


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