TriageLogic Introduces Remote Nursing Solutions to Help Triage COVID-19 Concerns

When the COVID-19 pandemic of 2020 winds down, there will inevitably be post-mortems for the companies that didn’t survive, and case studies written to praise the best practices of the companies that did. While it’s too early to predict which companies will thrive and which will fail, there’s an important element that’s likely to play a part in the success or failure: the degree to which a company was prepared to do business remotely using digital, mobile and unified communications, voice over IP, virtual PBX technology and cloud-based business applications.

While some companies were already primed with these technologies, others are having to catch up. The healthcare industry – normally a very “in-person” experience – is attempting to put as many functions onto remote platforms as possible to avoid spreading infection and making healthcare services available to an increasing number of people who need them. Many medical professionals and the IT staff who support them are working non-stop to implement remote-consultation solutions for patients with symptoms who need professional guidelines for care.

Jacksonville, Florida-based TriageLogic, a provider of solutions for telephone nurse triage and remote patient communication, has launched some easy-to-implement solutions that hospitals, medical organizations, and health centers can use for patient care during the COVID-19 crisis, according to the company.

The first solution is a remote call center platform that can set up remote working nurses in any location that’s connected to a call center-grade, HIPAA-compliant phone system. The company has also highlighted its MyTriageChecklist solution, a nurse triage software solution with COVID-19 protocols to guide nurses through asking patients the relevant questions. MyTriageChecklist takes less than an hour to implement, does not store any sensitive patient information, and offers an easy-to-use interface to ensure nurses ask and document all relevant questions related to patient symptoms consistently, according to the company. Finally, the company is also launching a COVID-19 hotline. TriageLogic can either supply the hotline and staff necessary to man it, or simply the telephone system and processes that fully-staffed organizations can use.

"We are working around the clock to help our current clients as well as other health centers put processes in place to help patients and concerned callers. We are also working with remote monitoring companies to have a process in place to help patients at risk, or after a hospitalization at their homes," saidTriageLogic'sDr. Ravi Raheja.