Virtual PBX Featured Article

Mitel Honored As Top Vendor for Mid-Market & Enterprise PBX Offerings

April 25, 2019

For any business, across all industries and verticals, one thing remains true today: You cannot succeed unless your customers are satisfied.

Achieving these high levels of customer experience can seem challenging as technological advancements and empowered customers are pushing the button on what they demand from companies.

However it’s possible for companies to deliver consistent, quality care across all channels and all times if they have the right solutions and support in place.

One recent study from The Eastern Management Group, “The 2018 Premises and Hosted PBX Customer Satisfaction Report,” looked closely at the top vendors offering solutions today by surveying over 3,500 IT managers globally to uncover which providers are making success a possibility for the mid-market and enterprise today.

Fifteen technology providers were named top contenders in criteria including: best purchase experience, installation, support, management tools, contact center, and value.

“Building and retaining customer loyalty is harder than ever before. Advances in technology are driving ever-higher expectations, but they also offer companies more opportunities to carve out an advantage over their peers if they pay attention to what customers want and flawlessly deliver,” John Malone, CEO, Eastern Management Group, Inc. “The results of our survey show that Mitel is striving to do that by bringing together every element of the customer journey to ensure an experience that’s memorable for all the right reasons.”

Mitel has placed a heavy focus on innovations that help businesses to exceed customer expectations when it comes to communications and collaborations. It's all-in-one communications, collaboration and contact center solutions can be hosted on premises and owned by an enterprise or subscribed to via the cloud so businesses can take advantage of all the benefits hosted solutions provide. 

As a result of its continued dedication to provide businesses with innovative tools, the company has become the only brand recognized across all the Gartner Magic Quadrants in the Contact Center, Unified Communications and Unified Communications as a Service markets.

Commenting on the recognition in Eastern Management Group’s report, Michael Jakubiak, Senior Vice President, Global Services and Support at Mitel said, “Our customers are increasingly measured based on the user experience they provide, and we know that they hold us to that same high standard. Whether public or private cloud deployment model, we’re relentlessly focused on the continued improvement of how our customers interact with Mitel. It is with great pride that we have been recognized by Eastern Management Group for our performance in delivering an exceptional customer experience.”

Edited by Maurice Nagle



Key Benefits

  Unlimited Calling & Faxing
  Number Portability
  Auto Attendant
  Instant Conference Calls
  HD Voice Quality