Virtual PBX Featured Article

VoIP Innovations & Thrio Partner to Drive CX Improvements in the Call Center

March 20, 2019

By Stefania Viscusi - Assignment Desk, Content Management

VoIP in the call center continues to play an important role. From providing cost savings, to innovating how companies keep in touch with customers. To further improve interactions, new technologies are being added to the mix that are focused on exceeding customer expectations.


In line with this, VoIP Innovations has announced a new partnership with Thrio, a provider of artificial intelligence-powered solutions for the call center.

Together, the companies are providing their solutions to customers to drive better, smoother and more meaningful communications between agents and customers.

VoIP Innovations customers will be able to use Thrio’s customer care and lead generation tools as part of the deal and Thrio’s contact center clients will gain access to VoIP Innovations SIP trunking services. Used for origination and termination, it makes more affordable calling possible and brings VoIP benefits to the call center.
 

Thrio’s offerings help drive automation in the contact center using a one-stop AI-powered CCaaS platform. Customers gain access to inbound and outbound voice engines, a suite of digital channels (email, chat, SMS, social), and tools like situation routing and journey management that all help companies create lasting relationships with their customers.

David Walsh, CEO of VoIP Innovations commented, "Thrio’s contact center solutions combined with VoIP Innovation’s SIP trunking and CPaaS solutions are truly state of the art and we believe the partnership will be of great value to VI’s 2,000 channel partners and clients.”

As part of the partnership, Thrio is also participating in VoIP Innovations Showroom, a CPaaS marketplace for the channel that makes it possible for developers to distribute the apps and services they build to VoIP Innovation’s channel of 2000 service providers and enterprises.




Edited by Maurice Nagle


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