Virtual PBX Featured Article

RingCentral Announces APIs and Expansion to Open Platform

March 13, 2019

By Maurice Nagle - Web Editor

Enterprise applications fuel business performance. While progress is great, perfection is what we seek – the perfect combination of functionality to streamline performance and power your workforce to push the bottom line and build a strong future.

RingCentral announced the expansion of the RingCentral Embeddable platform. The enhancements allow enterprise development teams to rapidly and easily embed communications within enterprise applications. In addition, the announcement also includes a number of new additions to its API library.

With RingCentral Embeddable, developers can integrate communication capabilities like accunt record screen pop with inbound call, click-to-SMS, access to softphone settings, call history and more. Once implemented, team members enjoy a more seamless experience with minimal bouncing back and forth between apps.

The New API addition of E-Discovery enables admins to easily generate a complete report of all messages and ensure legal and compliance guidelines are met. The new Message retention API allows admins to extract messages for further data retention and compliance regulations.   

“Today’s global, mobile, and distributed enterprise workforce is inundated with multiple applications that cause unwarranted distractions by having to toggle between applications,” said Kira Makagon, executive vice president, Innovation at RingCentral. “With the new RingCentral Embeddable and open APIs announced today, enterprise customers can embed communications into their business-critical applications and enable their workforce to be more productive.”

Enterprises need to be able to ensure compliance regulations are met while also properly supporting the team. Robust applications of the digital age will be limited only by imagination and compliance measures, and RingCentral is aiming to be a key enabler of the next generation of enterprise applications.

Edited by Maurice Nagle


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