Virtual PBX Featured Article

Phillies Promote Communication and Collaboration with Mitel Selection

February 21, 2019

By Maurice Nagle - Web Editor

In sports, the margin between victory and defeat is razor thin. Professional teams seek advantage at every level of the organizations. From hiring the right people and creating the perfect team, to putting optimal processes in place to promote long term success and selecting the best technology to elevate operations.

The Philadelphia Phillies selected Mitel for its communication and collaboration needs. The cloud communications provider will deliver the staff with tools to drive productivity and connectivity as well as enhance the fan experience.

Team employees can communicate regardless of location through a single application that providers voice, video, messaging, audio conference, presence leveraging the device of the user’s choosing. Whether it’s Citizens Bank Park, the team’s facility in the Dominican Republic or the Phillies Spring Training venue in Clearwater, Florida, the full suite of communications capabilities are a click away.

“Mitel, a long-time partner of the Phillies, has taken our communications system to the next level, improving how we connect and interact with customers,” said David Buck, Phillies Executive Vice President. “During the season, the sophisticated and custom communications network at Citizens Bank Park also enhanced call recording capabilities in the dugouts, bullpens, video review rooms and press boxes.”

 For the franchise’s contact center, the results speak resoundingly. The new deployment is reducing wait times, improving fan engagement and interactions in addition enhanced reporting capabilities.

 “The Phillies depend on fast, reliable communications and collaboration on the field and behind the scenes – whether they’re supporting a mobile staff, engaging with customers through their contact center, or delivering an exceptional fan experience in the ballpark,” said Bob Agnes, EVP and President, Mitel Product and Solutions. “As they continue to evolve and digitally transform their organization, Mitel is ready to help execute that game plan.”

The cloud is a competitive edge regardless of the shape or size of a business. The Phillies are hoping it can do the same for the product on the field.

Are your communications in the cloud, yet?

Edited by Maurice Nagle


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