Virtual PBX Featured Article

Ecosmob Brings PBX to Hospitality Industry

February 09, 2018

By Mandi Nowitz - Web Editor

Ecosmob announced its latest venture: bringing its VoIP and IP PBX hosted solutions into the hospitality and travel industries. The goal is to ensure customer satisfaction is easy, attainable, and of the highest value.

A representative for Ecosmob noted that hotels most likely have implemented communication systems, either legacy telephony of on-premises IP PBX. However, the adoption of the hosted solution can only enhance the existing communications systems which will only bolster intra-hotel and customer satisfaction.

Included features of the system are:

  • Simple user interface
  • One-click deployment
  • Extension groups
  • VoIP extensions
  • Call transfer
  • Voicemail
  • Auto attendant
  • Answer/hold/call park
  • Database integration
  • Analytics
  • Reporting

The hospitality and travel industries are continuously seeking ways to improve customer service to ensure brand loyalty, while keeping costs down. No additional hardware needs to be purchased for this system to work as it is cloud hosted with built-in upgrades available on the pay-as-you go option. Additionally, Ecosmob is offering security within the cloud to prevent caller fraud, which is vital for travelers giving and leaving personal information along their travels.

Ecosmob utilizes open source technologies such as Asterisk, Freeswitch, WebRTC, and Kamailio with OpenSIPS.

Anxious and excited to learn more about what Ecosmob has to offer? Why not stop by and see them at Booth 435 at the ITEXPO from February 14-16, 2018 in Fort Lauderdale, Florida at the Greater Ft. Lauderdale/Broward County Convention Center. Sounds like the perfect travel and hospitality destination so ride the wave!

Edited by Maurice Nagle


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