Virtual PBX Featured Article

VirtualPBX Support Now 24/7

July 13, 2017

By Maurice Nagle - Web Editor

So you’ve selected your communications deployment, whether it’s a virtual PBX or UCaaS, but what happens when there’s a problem? Allow me to rephrase; what happens when your call center phone lines go down in the middle of the night? Call support. But not every communications provider offers 24/7 support. Thankfully for VirtualPBX customers, this week support expanded.

Today, VirtualPBX announced 24/7 support. One of the first to expand its support hours, the firm moved from 7-7 coverage to around the clock coverage, offering users of the Dash VoIP platform access to a service professional whenever disaster strikes.

"We've always been focused on customer intimacy and product excellence," said Lon Baker, VirtualPBX's COO. "And we view investments in our Support Team that differentiate us as achieving both of those goals."

The new coverage schedule begins today, so all new and existing DASH users can gain a bit more peace of mind. Users are encouraged to visit the new VirtualPBX Customer window to learn more. I should also mention that, regardless which of the more than 100 countries a user may be, someone is on the other end of the phone ready to help.

"Our customers are all over the world and that means that every minute of the day is an opportunity to keep business moving for one of them," Baker added. "Plus, challenges never occur when they are convenient so we wouldn't be comfortable offering anything less than total 24/7 coverage to address them as they arise."

The customer is king. Period. We’ve all been in a position where it just so happens that when there’s a problem, customer service is nowhere to be found – that’s right Uber, I’m talking to you with no customer service phone number – so it’s quite refreshing to know that VirtualPBX has the right idea.

Edited by Alicia Young


Key Benefits

  Unlimited Calling & Faxing
  Number Portability
  Auto Attendant
  Instant Conference Calls
  HD Voice Quality